Shipping & Returns
Return & Exchange Policy
Free shipping on all New Zealand orders.
Worldwide orders have a flat rate cost of $10 for all orders.
If you would like to return a product for store credit, replacement, or refund, please email our sales representative: for a return request.
Please provide necessary details such as; Order #, Full Name, Address, Phone Number, and Reason for the return.
If the return is approved, you will get further directions on shipping the package back to us.
Bio-C will accept product returns and provide you with a refund or repair where:
The product is faulty or is not of acceptable quality; or
The product is not fit for its intended purpose; or
The product does not match the sample or our description; and
You can present your Bio-C receipt or other adequate proof of purchase.
General returns of the product will be shipped at your own expense, if it is a mechanical fault, then we will provide compensation for the shipping costs when provided with proof.
Please contact us before returning products to prevent any miscommunications