Shipping & Returns

Shipping Policy

Return & Exchange Policy

Free shipping on all New Zealand orders.

Worldwide orders have a flat rate cost of $10 for all orders. 

If you would like to return a product for store credit, replacement, or refund, please email our sales representative: sales@bioc.co.nz for a return request.

 

Please provide necessary details such as; Order #, Full Name, Address, Phone Number, and Reason for the return.

 

If the return is approved, you will get further directions on shipping the package back to us.

Bio-C will accept product returns and provide you with a refund or repair where:

  • The product is faulty or is not of acceptable quality; or

  • The product is not fit for its intended purpose; or

  • The product does not match the sample or our description; and

  • You can present your Bio-C receipt or other adequate proof of purchase.

General returns of the product will be shipped at your own expense, if it is a mechanical fault, then we will provide compensation for the shipping costs when provided with proof.

  • Please contact us before returning products to prevent any miscommunications 

Email: sales@bioc.co.nz

Address: Level 4/125 Saint Georges Bay Road, Parnell, Auckland 1052

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Warning

This product contains nicotine. Nicotine is addictive. Restricted to 18+. Not for sale to minors.