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Question 1

How long does it take to reach a full charge?

Answer

It takes 45 minutes to be 100% charged, which is indicated by our coloured battery level function.

Question 2

How long does shipping take?

Answer

We do overnight shipping, this means you will get your device within 1-2 working days.

Question 3

My device isnt working properly, what should I do?

Answer

Please email our sales team sales@bioc.co.nz describing the issue with your device and we will get back to you promptly. Include photographic evidence if this is possible.

Question 4

Do you ship worldwide?

Answer

Yes, we do provide worldwide shipping.

Question 5

How long does a pod last?

Answer

The pods are designed to roughly provide you with up to 250 inhales. One pod is equivalent to two packets of cigarettes.

Question 6

Where can I purchase products from instore?

Answer

Please refer to our store locator, our New Zealand stores are predominantly based in Auckland at the moment.

Question 7

How can I contact a sales representative?

Answer

Please email us at sales@bioc.co.nz if you have any further inquiries.

Question 8

How much nicotine is in each pod?

Answer

We provide pods with 3.5% nicotine and 0% nicotine.

Question 9

Why choose Bio-C?

Answer

There is no synthetic products in our pod juice pods. We use vegetable glycerin as the main juice component. It is sourced from Melrose, a reliable Australian brand food and beauty brand. It is ensured to be a high level of health and safety.