FAQ

Frequently asked questions

How long does it take to reach a full charge?


It takes 45 minutes to be 100% charged, which is indicated by our coloured battery level function.




How long does shipping take?


We do overnight shipping, this means you will get your device within 1-2 working days.




My device isnt working properly, what should I do?


Please email our sales team sales@bioc.co.nz describing the issue with your device and we will get back to you promptly. Include photographic evidence if this is possible.




Do you ship worldwide?


Yes, we do provide worldwide shipping.




How long does a pod last?


The pods are designed to roughly provide you with up to 250 inhales. One pod is equivalent to two packets of cigarettes.




Where can I purchase products from instore?


Please refer to our store locator, our New Zealand stores are predominantly based in Auckland at the moment.




How can I contact a sales representative?


Please email us at sales@bioc.co.nz if you have any further inquiries.




How much nicotine is in each pod?


We provide pods with 3.5% nicotine and 0% nicotine.




Why choose Bio-C?


There is no synthetic products in our pod juice pods. We use vegetable glycerin as the main juice component. It is sourced from Melrose, a reliable Australian brand food and beauty brand. It is ensured to be a high level of health and safety.